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You should focus more on customer handoffs and account ownership

04/20/2021 You should focus more on customer handoffs and account ownership Today, I want to talk about customer handoffs and account ownership. Account handoffs are a lot more than just moving a customer from sales tofalse

Communicating with customers in a pandemic

02/11/2021 Communicating with customers in a pandemic Before you think "oh no, not another blog post about the pandemic," please hear me out for just a minute. We need to talk about fatigue, informationfalse

Ensuring a successful customer success team

01/04/2021 Ensuring a successful customer success team What makes a successful customer success team? What does customer success look like at an early-stage company, and what do you need to think about asfalse

Customer success and why increasing NRR takes more than just effort

10/28/2020 Customer success and why increasing NRR takes more than just effort Churn can kill a subscription business quickly. High gross revenue retention rates (GRR) are necessary for the financial health of a business. Butfalse

Beyond lead routing: Managing rep assignment through the customer lifecycle

10/22/2020 Beyond lead routing: Managing rep assignment through the customer lifecycle In my role as a Revenue Operations leader and especially since founding Gradient Works (all of 3 months ago!), I’ve had tons of conversations withfalse

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