Customer success and account management

Azim Nagree, EVP of Operations at Scorpion, and Hayes Davis, co-founder of Gradient Works, explore the basics of customer success and account management. In their conversation they discuss the basics of retention, the relationship between retention and expansion, and how to balance the two for maximum growth.


  • Focus on outcome and driving metrics
  • Design a comp structure to support expansion
  • Have constant and regular conversations with your customer

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For revenue leaders, by revenue leaders

Up and to the Right is a free weekly newsletter about optimizing revenue organizations. Written for sales and marketing leaders, each issue is full of practical advice and expert Q&As from people who've been there.

Up and to the Right is brought to you by Gradient Works, an early stage software company in Austin, Texas. We're dedicated to making revenue more efficient and predictable for B2B subscription businesses. Our company was founded by experienced entrepreneurs with background across the revenue organization and customer lifecycle. We still don’t have all the answers, but we can help.

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