Now Hiring: Implementation Specialist

Gradient Works is a seed-stage company with a big goal: to build the operating system for revenue leaders. Our team has built companies before and we know that nothing matters more for long-term business success than customer success — and world-class customer success starts with onboarding and continues to full product adoption.

As our first Implementation Specialist, you’ll help prospects and customers with the technical aspects of using Gradient Works in Salesforce. You’ll ensure customers quickly realize value, especially during onboarding. You’ll also produce documentation and self-service resources.

Gradient Works uses cutting-edge features of Salesforce Flow to help customers automate revenue processes and rules of engagement. This role is an incredible opportunity for anyone who wants to master the next generation of Salesforce automation as Salesforce sunsets legacy tools like Workflows and Process Builder in 2023.

At Gradient Works, we’re big on ownership. Our commitment to you is that we’ll clearly define what you own (it’ll probably be more than you expect), give you the freedom to own it, support you, and hold you accountable for the outcomes. It won’t be easy, but for the right person, it will be incredibly rewarding.

As our very first Implementation Specialist, what will you own?

  • Technical implementation - You’ll work closely with the rest of our CS team to gather business requirements from customers to understand their processes. You’ll assist customers of all technical levels in using Gradient Works to build automations, test them and deliver them to production.
  • Technical support - You’ll help customers identify issues, debug technical problems and resolve them in a timely fashion. This includes working with the product delivery team to report bugs and identify potential product enhancements.
  • Technical documentation - Your job isn’t to do every step in implementation, it’s to make sure implementation is efficient and successful. One way to do that is to arm our customers with the know-how to succeed on their own. You’ll create reusable documentation from what you learn because the best customer experience is never having to ask a question at all because the answer already exists.
  • Pre-sales support - A great customer experience starts before they even become a customer. You’ll occasionally work with our new business team to answer technical questions from prospects so they can confidently choose our solution.

Skills you’ll need:

  • General Salesforce administration - You should be fluent in Salesforce configuration, customizing objects and fields as well as building layouts
  • Salesforce Flow - Gradient Works builds on top of Salesforce Flow for customer automation. We expect you to be very comfortable building, debugging and maintaining Flows. You should have a strong understanding of Flow triggers, elements, resource types and DML limits.
  • Strong communication skills - You’ll communicate with a range of stakeholders, from Salesforce Admins to senior revenue leaders via calls and email. You’ll also need to turn information about common automation tasks into self-service support documentation.
  • Project management - Customer implementation often requires multiple steps. You’ll need to manage multiple projects with multiple customers simultaneously, track progress and see them through to completion.
  • Curiosity - Every customer interaction is an opportunity to learn about their business, their needs and how we can serve them better. Be curious.
  • Ability to work independently - We’re a startup and every second counts. We’re looking for folks who are self-motivated, can figure out what needs to be done, and are willing to take action.

We don’t require any specific educational background or certifications for this position. However, any level of Salesforce Admin certification is a big bonus.

By the way, we mean it when we say that we value curiosity and learning. We’ll provide a stipend of up to $1,000 a year for certifications in Salesforce or other relevant revenue technology.

Finally, we don’t care where you are, only what you can do. Our company is based in Austin, but we’re remote first and location agnostic.

If you’re interested in learning more, please email hayes.davis@gradient.works.